at the jersey city location, there's a kiosk inside to scan the confirmation e-mail. promise achieved. one minute and 44 seconds later. next, walmart in new jersey, no time promises here, our producer presented the receipt and gets the con sell in two minutes and five seconds. now, best buy. no guarantees here, but after the receipt is taken, we have console in hand in just one minute and 58 seconds. >> have a great day. >> sears wins again, so carl, obviously, when we did this before black friday and at three locations, there is a human element involved, so all of these times could shift, but they did as promised. i was pleasantly surprised. >> given the beating they've taken over the past two years, it will be interesting to see f operationally, they were as impressive as they were in the piece of tape. >> and if consumers take advantage. i would just encourage the sh shoppers out there to ask questions of the associates because these programs will vary from store to store and you could even get different answers within the store, which is what we found a couple of